Refund policy

Returns Policy – Wigged by DoJa®

At Wigged by DoJa®, we want you to feel confident and happy with your purchase. If for any reason you are not fully satisfied, you may return your item under the following conditions:

Conditions for Returns

• Items must be returned in their original, unworn condition with all packaging intact.

• For hygiene reasons, we cannot accept returns of wigs that have been worn, altered, or damaged.

• The buyer is responsible for all return shipping costs. We recommend using a tracked service, as we cannot be held liable for lost returns.

• Please note: We do not offer exchanges. If you require a different style, length, or colour, you will need to place a new order once your refund is processed.

Timeframes

• UK Customers: You must notify us and return the item within 14 days of receiving your order, in line with statutory consumer rights, to receive a full refund.

• International Customers: Items must be returned within 21 days of receipt for a full refund.

How to Return

• Please contact us via our website at wiggedbydoja.com to request a return.

• We will provide you with full return instructions and the return address.

Refunds

• Once your return is received and inspected, we will process your refund to your original payment method.

• Please allow up to 7 working days after we receive the returned item for your refund to be completed.

If you have any questions about returns, please contact us at wiggedbydoja@gmail.com.